How to Remove an Unwanted or Negative Google Review

There are instances where information technology is appropriate for a business organisation to send a end and desist letter (or a concerns notice) to a client or customer where they have engaged in defamatory and/or malicious content posting on your business Google review page.

Unfortunately, there are some people that believe that they tin human action on the Internet without regard and some of them will just stop when they are told by a Law Firm on legal letterhead to do so.

The below are the legal steps to go through with Google's own policies.

If you exercise get stuck and Google won't accept down the negative review, or you wish to act immediately and have united states of america ship them an urgent cease and desist correspondence to take downwardly the offending post, please let the states know and nosotros're happy to assist.

Has someone else written an untrue or negative and defamatory Google review near your business concern?

In an age where customer reviews, testimonials and ratings tin literally make or interruption a business, it is important to know what steps you can accept to protect yourself and to ensure your business' Google reviews accurately reflect your customer experiences and interactions.

Google'southwardMy Business concern Help Center provides steps you can accept if yous believe a review violates one of Google's policies. Reviews that are in violation of Google'southward review policies can be removed by Business organisation Profiles on Google.

Annotation: there is a useful pace-by-step video on Google's My Business Help Middle site which teaches Google users almost steps they can accept to  flag inappropriate reviews on their account. See for more than information hither.

Recommended steps to remove a bad Google review

ane. Give a prompt, concise and courteous response to the negative review, addressing the cadre issue(s) of concern. It may too be helpful to ask the reviewer in question to contact y'all straight and privately, and so that you can sort through any pressing issues together abroad from public scrutiny.

2. If advisable, enquire the reviewer to delete or amend their review.

iii. Ask Google for assistance if the negative review has not been removed inside a reasonable amount of time, or if the review remains unchanged after all other options of contacting the reviewer directly have been wearied.

Contacting Google near a bad Google review

i. Sign intoGoogle My Business organization.

2. Flag the review equally inappropriate (to do this click the three-dot menu). Google has specific guidelines about inappropriate reviews, including the following:

  • Simply flag reviews that violate Google policies.
  • Don't flag a review just because you lot disagree with it or don't similar it.
  • Google doesn't get involved when businesses and customers disagree most facts, since there'due south no reliable way to discern who's right about a particular customer feel.
  • Be patient. Information technology tin can accept several days for a review to exist assessed.
  • Tip: You cannot flag third-party hotel reviews. To flag an inappropriate third-party review, contact the third-party provider directly. You can click the reviewer's proper noun to exist redirected to the third-party website. Soon after the review is removed or altered at the tertiary-party website, changes will exist reflected on your business profile on Google Maps.

3. Google'south policies apply to all formats, including Reviews, Photos, and Videos. Google also claims that reviews are automatically processed to detect inappropriate content like faux reviews and spam. Prohibited and Restricted Content is broken down into the following categories:

  • Spam and fake content
  • Off-topic
  • Restricted content
  • Illegal content
  • Terrorist content
  • Sexually explicit content
  • Offensive content
  • Unsafe and Derogatory Content
  • Impersonation
  • Conflict of Interest

It may as well assist your case if you are able to get other reviewers to too flag the relevant review equally inappropriate. This may draw Google's attention to the negative review more quickly.

4. Once you have flagged the review as inappropriate (including entering data equally to why the content is inappropriate) googlemybusiness-noreply@google.com will send you lot an automatic email letting you know that your removal request is beingness assessed. Google will also inform you that this may take up to three business days earlier a follow-up e-mail is sent. However, in our experience this may in fact have several days.

5. Post-obit this, Removals@google.com will ask y'all to provide the flag URL of the mail service in question. The Removals Team will ship you an email along the post-obit lines:

"Please follow these instructions to become the flag URL:

a. Hover your cursor over the post

b. Click on the small-scale flag icon that appears

c. Copy the URL that appears in the browser bar (starting with "https://world wide web.google.com/local/review/rap/report")

d. Paste that URL into your email respond to us

Alternately:

a. Click on the three-dot bill of fare (located on the summit-right of the postal service)

b. Click "Flag as inappropriate" (a new window will open)

c. Re-create the URL that appears in the browser bar (starting with "https://www.google.com/local/review/rap/report")

d. Paste that URL into your email reply to us

Also, for each post in question, please re-create and paste or clearly identify the exact text or content you claim violates your rights nether applicable law.

Finally, please explain the specific reasons why y'all believe the text or content violates your rights or is illegal under applicative law. Information technology would be helpful if yous could cite the specific law(s) of your land you believe to be applicable to the content in question.

Without this information, we will exist unable to accept further action on your removal request.

Regards,
The Google Team"

6. Fill up out Google's requested details accordingly and continue to monitor your Business concern page for whatsoever further comments. From thereon, practice patience and wait for Google to reply within several days (or weeks in our experience).

If things are taking too long for your liking

1. On Google'sMy Business page, go to the Bill of fare section and find the Back up option.

ii. Click Contact U.s. then click Need More than Help.

three. Go to Client Reviews and Photos and and then Manage Customer Reviews. From hither, yous may: request a callback, request to chat with Google, or email back up directly.

4. Alternatively, if things are getting desperate, you could try to upload a tweet or Facebook post to Google's Modest Concern Team. While Google prefers being contacted through the aforementioned / traditional channels, this method may warning Google to have action more rapidly.

5. For those hoping to obtain the IP address of someone who has uploaded an unfavorable Google review, this is a hard endeavour. Without Google's private data records of reviewers' IP addresses and the required permissions, this option in nigh cases is not feasible.

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Commodity supplied by Progressive Legal – applied, skilled and timely legal communication including tailored legal documents to growing Australian businesses.

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